Work timings – UK / PST time

Work location -Pune

Immediate -45 days

We are looking for an experienced Infrastructure Service Delivery Manager to lead the delivery and governance of IT Infrastructure Managed Services across multiple technology towers. The role is responsible for ensuring service excellence, operational stability, SLA compliance, customer satisfaction, financial performance, resource management, and continuous service improvement.

The ideal candidate should have solid experience managing enterprise infrastructure operations, customer relationships, service reviews, escalations, and transformation initiatives involving cloud, network, server, storage, security, and end-user services.

Key Responsibilities

Oversee end-to-end delivery / Operations of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.

Ensure services are delivered within agreed SLAs and budgets.

Service Delivery Management
Own end-to-end delivery of infrastructure managed services.




Ensure adherence to contractual SLAs, KPIs, OLAs, and service commitments.
Monitor service performance and drive continuous improvement initiatives.
Manage incident, problem, change, and service request processes.
Ensure operational stability and service availability across infrastructure settings.

Customer & Stakeholder Management
Conduct Weekly, Monthly, and Quarterly Service Reviews.
Build robust customer relationships and ensure high customer satisfaction.
Manage customer escalations and drive timely resolution.
Provide executive-level reporting and operational insights.

Operations Management
Oversee delivery across:
Server Infrastructure (Windows/Linux)
Cloud Platforms (Azure/AWS)
Network Services
Active Directory & Identity Management
End User Computing
Backup & Storage
Security Operations
Ensure adherence to operational processes and governance frameworks.
Drive transition-to-o

📌 Service Delivery Manager Nashik
🏢 Zensar Technologies
📍 Nashik