Company Description PNB Cards & Services Limited (PNBCSL) is a wholly-owned subsidiary of Punjab National Bank (PNB), established on March 16, 2021 to provide specialized non-financial support services for PNB. The company focuses on sourcing, marketing, promotion, publicity, advertising, solicitation, and distribution of PNB’s deposit products, retail loan products, and credit cards. PNBCSL operates with a strong on-ground sales framework, deploying trained executives to reach promising markets and drive business growth.

The organization also emphasizes digital onboarding to create a streamlined, user-friendly experience for customers. Doorstep document collection and dedicated relationship management throughout the loan sanction process highlight PNBCSL’s commitment to convenience and customer-centric service.

Role Description This is a full-time, on-site Team Leader role based in Kanpur.

The Team

Leader will oversee a team of sales executives responsible for sourcing deposits, retail loan products, and credit cards, ensuring targets are met and customer interactions are professional and compliant. The role involves planning and monitoring daily field activities, coordinating with branch and back-office teams, and ensuring accurate documentation and timely processing of customer applications.

The Team

Leader will support the implementation of digital onboarding processes, track performance metrics,



and provide coaching, feedback, and training to team members. The role also includes resolving escalated customer issues, maintaining robust relationship management, and contributing to local marketing and promotional initiatives.

Qualifications

- Strong team leadership and people management skills, including mentoring, performance monitoring, and conflict resolution.
- Sales and business development capabilities, with experience in retail banking products such as deposits, loans, and credit cards.
- Customer relationship management skills, with the ability to handle escalations and maintain a high standard of service.
- Operational and documentation skills, including attention to detail, process compliance, and familiarity with loan and account onboarding workflows.
- Digital and technical aptitude, with comfort using mobile and web-based onboarding platforms and basic office productivity tools.
- Excellent communication and interpersonal skills, with proficiency in English and local language for interaction with customers and internal stakeholders.
- Bachelor’s degree in business, finance, marketing, or a related field; relevant experience in banking or financial services sales is highly preferred.
- Proven ability to work in field-based roles, meet targets under deadlines, and adapt to changing market conditions.

📌 Team Leader (Kanpur)
🏢 PNB Cards u0026 Services
📍 Kanpur