Team Leader – Operations
Location: Jaipur & Lucknow Process: International
Key Responsibilities
Lead, mentor, and motivate a team to achieve operational KPIs Manage day-to-day backend operations ensuring quality, productivity, and SLA adherence Conduct regular performance reviews, coaching sessions, and feedback discussions Analyze reports, identify gaps, and implement corrective action plans Collaborate with Quality, Training, and Support teams for continuous improvement Ensure compliance with international client standards and internal policies
Desired Candidate Profile
Minimum 1–3 years of experience as a Team Leader in International Strong people management and stakeholder handling skills Excellent analytical, problem-solving, and decision-making abilities Good communication skills (written & verbal) Comfortable working in a quick-paced, global environment Hands-on experience with MIS, reporting, and performance management
📌 Team Lead (Lucknow)
🏢 TP
📍 Lucknow