08 Sep
|
Unity SFB
|
Mumbai
? Leading and inspiring a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality)
?
Managing
Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning
? Managing and being a POC for all customer and team related escalations
? Conducting regular one to ones, team meetings and performance reviews
? Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees
? Taking measurable actions to monitor and increase engagement, motivation and retention of employees.
? Working closely with management team to resolve potential client escalations
Key Responsibilities:
📌 Team Lead Support (Mumbai)
🏢 Unity SFB
📍 Mumbai