08 Sep
|
AM Infoweb
|
India
Job DescriptionKey Responsibilities
N- Lead, coach and mentor a team of Customer Support Executives.
N- Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
N- Conduct huddles, feedback sessions and performance reviews.
N- Handle customer escalations and ensure timely resolution.
N- Prepare daily/weekly MIS reports.
N- Coordinate with QA, Training, HR and Operations.
N- Build a positive, high-performance team culture. Eligibility
N- Minimum 1 year of on-paper Team Leader experience (Mandatory).
N- International BPO / International Voice background.
N- Graduation is Mandatory.
N- Excellent communicationand people management skills.
N- Immediate joiners preferred.
📌 Team Lead (India)
🏢 AM Infoweb
📍 India