Job Description

Hiring: Finacle L3 Support Engineer

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Location: Chennai (Work from Office)

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Client: Leading Banking / Core Banking Program

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Experience: 8+ Years

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Job Description

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We are looking for an experienced Finacle L3 Support Engineer with solid expertise in Finacle Core Banking , production support, incident management, and banking operations. The ideal candidate should possess hands-on experience in supporting Finacle applications, troubleshooting production issues, and ensuring seamless banking operations.

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Key Responsibilities

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Provide L3 application support for Finacle Core Banking systems.
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Analyze, troubleshoot, and resolve production issues within SLA timelines.
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Perform Root Cause Analysis (RCA) and implement preventive actions.
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Support EOD/BOD activities and critical batch processing.
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Monitor Finacle application health, interfaces, and dependent systems.
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Coordinate with business users, development teams, and infrastructure teams for issue resolution.
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Support release deployments, patches,



upgrades, and production validations.
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Handle incident, problem, and change management activities.
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Work closely with banking operations teams on transaction-related issues.
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Maintain support documentation, SOPs, and knowledge repositories.
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Participate in major incident calls and provide technical resolutions.
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Mandatory Skills

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Hands-on experience in Finacle Core Banking (7x/10x/11x) .
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Robust experience in L2/L3 Production Support .
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Valuable knowledge of CASA, Deposits, Loans, Payments, Clearing, GL, Trade Finance modules.
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Experience in EOD/BOD support activities.
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Strong understanding of Incident, Problem, and Change Management processes.
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Experience in SQL/Oracle PL/SQL .
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Knowledge of Unix/Linux environments.
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Experience with ticketing tools such as ServiceNow/JIRA .
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Banking domain experience is mandatory.
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Pref

📌 Finaclesupport Chennai
🏢 Peoplescout
📍 Chennai