Key Responsibilities
Ensure adherence to and exceedance of customer SLAs through holistic issue resolution.
Review, manage, and escalate support tickets when required.
Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point.
Participate in and drive root cause analysis and long-term solutions for recurring issues.
Communicate effectively with clients via tickets, calls, and periodic review meetings.
Evaluate team performance and provide structured feedback to HR and management.
Collaborate with DevOps and engineering teams to improve infrastructure and operational processes.

Required Experience & Qualifications
Minimum 9 years of experience in cloud infrastructure with at least 3+ years in a leadership role .
Proven track record of L3-level technical support in a cloud-first data center or managed services setting.
Hands-on experience with Linux systems , MySQL databases , VMware/KVM , and on-prem cloud solutions.




Robust expertise in virtualization, containers, and associated ecosystem technologies.
Practical knowledge of storage, networking, backup systems , and Bash scripting .
Deep experience with monitoring tools such as Prometheus, Nagios, Zabbix, SolarWinds , or ManageEngine .
Excellent communication and client-facing skills—both written and verbal.

Bonus (Preferred) Skills
Familiarity with CloudStack or Citrix CloudPlatform (as administrator or maintainer).
Experience working in Data Center or ISP environments .
Knowledge of GPU-based systems , GPU virtualization (e.g., Nvidia BCM).
Exposure to supporting AI/ML workloads .
Understanding and experience in Software Defined Networking (SDN) .
Experience using automation tools such as Ansible, Terraform, Puppet , or Chef .

📌 Team Lead Cloud Delhi
🏢 Yotta Infrastructure
📍 Delhi