Job Description

Job Title: Virtual Administrative Medical Assistant (VAMA)

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Job Summary

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We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

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Key Responsibilities

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Handle inbound and outbound patient calls professionally and courteously
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Schedule, reschedule, and confirm patient appointments
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Explain patient balances, invoices, and billing statements
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Assist patients with basic insurance-related inquiries
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Update patient demographics and account information accurately
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Follow up with patients regarding unpaid balances and payment plans
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Document call details and notes accurately in the system
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Coordinate with provider offices and billing teams as required
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Maintain HIPAA compliance and patient data confidentiality
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Meet daily productivity, quality, and performance targets
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Required Skills

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Communication Skills

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Excellent verbal communication skills in English
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Neutral accent with qualified phone etiquette
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Robust active listening and empathetic communication skills
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Technical Skills

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Basic understanding of U.S. healthcare processes
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Familiarity with EMR/EHR systems preferred
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Valuable typing speed and documentation skills
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Working knowledge of MS Excel and email communication
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Preferred Knowledge

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Basics of medical billing
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Understanding of insurance terminology
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Knowledge of prior authorization processes
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Patient eligibility verification
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Educational Qualification

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Graduate in any discipline preferred
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Healthcare certification will be conside

📌 Customer Service Representative Rajkot
🏢 Meditab India
📍 Rajkot