Key Responsibilities:
Monitor and ensure quality control of telesales calls to maintain high service standards.
Achieve daily and monthly collection and sales targets for the team.
Manage team rosters to ensure optimal manpower utilization.
Oversee attendance, leaves, and adherence to schedules.
Allocate telecalling lists and ensure productive lead distribution among team members.
Provide continuous feedback to team members on performance, areas of improvement, and progress.
Conduct daily briefings and motivational sessions before shifts.
Handle re-training sessions to improve performance and conversion skills.
Maintain detailed reports related to sales, collections, and
📌 Team Leader Mumbai (India)
🏢 People Group
📍 India
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