Specialties:
Operations and Performance management
Migrations / Setup start-up projects
Planning & Budgeting revenues and controls
Client Relationship Management
Process and people related change management.
Farming within existing engagements
Key Responsibilities:
Handling P&L; Management, Service Delivery, Client Relationship, and Internal Stakeholder Management
Heading the offshore Service delivery of Multi-specialty Coding
Implement programs to ensure attainment of business plan for growth and profit.
Provide directions and structure for operating units.
will be responsible for designing, setting up and managing a process excellence/quality framework for that ensures that our coders deliver high quality of work.
Work with delivery and training functions to create feedback loops from quality assessment to training and operations management.
Implement improved processes and management methods to generate higher ROI and workflow optimization.
Provide mentoring and guidance to subordinates and other employees.
Responsible for managing multiple accounts.
Looking after end to end management of program covering multiple work streams with a total span.
Facilitating process re-engineering and improvements to enhance customer engagement.
Generating recent prospects for the organization to showcase capabilities.
Ensuring attrition control & job enrichment at process levels
Required Skillset:
15+ years in Medical Coding with current role as Director or Above or equivalent to managing operations team of medical coding
Must have handled outpatient Coding / Inpatient Coding team