Key Responsibilities
Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.
Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.
Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives.
Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.
Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth prospects.
Work alongside sales managers to identify training needs and implement targeted development programs.
Conduct data-driven analysis to track trends and recommend strategic improvements.
Audit sales workflows to ensure consistency, compliance, and regulatory adherence.
Stay updated on QA best practices, compliance regulations, and evolving sales techniques.
Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.
Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.

📌 Sales Quality Assurance Specialist Mumbai
🏢 Double Ticks
📍 Mumbai