Company Description

Mirae Global Services connects businesses, cultures, and opportunities across India, Korea, and global markets by combining market insight, language expertise, and cross-cultural business knowledge. The company supports organizations with India–Korea business services, Korean language training, translation and localization, market research, and cross-cultural training. Its solutions are tailored to the needs of businesses operating across borders, helping them communicate clearly and expand with confidence.

Mirae emphasizes that successful international business requires understanding people, language, culture, and the local business environment, and aims to bridge the gap between global ambition and local execution.

Role Description The Support Associate is a full-time, on-site role based in New Delhi, India, providing day-to-day support to clients and internal teams engaged in cross-border business activities.

Responsibilities include handling incoming client queries, offering timely assistance, and coordinating with project teams to ensure smooth service delivery. The role involves documenting and tracking support requests, escalating issues when necessary, and maintaining accurate records in support systems.

The Support Associate will collaborate closely with colleagues to safeguard service quality, support technical and operational troubleshooting, and contribute to a positive and inclusive client experience in a multicultural environment.



The candidate should also have a genuine passion for the Korean language and teaching. Depending on organizational requirements, the Support Associate may be required to teach basic Korean language classes to beginner-level learners.

Qualifications

- Experience in support roles or as a Support Associate, with a service-oriented mindset and the ability to assist diverse clients and teams.
- Strong interpersonal and communication skills to interact effectively with clients, colleagues, and stakeholders across cultures.
- Understanding of safeguarding principles and commitment to maintaining confidentiality, professional boundaries, and responsible conduct.
- Basic technical support skills, including troubleshooting common software or system issues and documenting solutions clearly.
- Fluency in English and Korean is required.
- A minimum TOPIK Level 3 qualification or above is required.
- A genuine interest and passion for teaching the Korean language.
- Ability and willingness to teach basic Korean language classes to beginner-level learners, depending on organizational and operational requirements.
- Ability to work on-site in Delhi-NCR, manage multiple tasks, and prioritize in a fast-paced, international workplace.
- Attention to detail, reliable follow-through, and comfort using productivity and communication tools.
- Relevant diploma or degree, or equivalent practical experience in customer support, operations, Korean language education, or international business.

📌 Support Associate (New Delhi)
🏢 Mirae Global Services
📍 New Delhi