Support Analyst - Customer Care (India)

Support Analyst - Customer Care (India)

08 Sep
|
HCL Technologies
|
India

08 Sep

HCL Technologies

India

Job SummaryAccounts Payable (Invoicing & Payment) Job Title: Accounts Payable Executive (AP)

Experience: 2 years

Location: Chennai

Job Summary: We are seeking a detail-oriented Accounts Payable (AP) skilled with experience to manage invoice processing, Payment Processing, Vendor onboarding, Customer Support, and Exception handling.

Key Responsibilities:Accounts Payable Operations

- Process vendor invoices accurately and within defined timelines.
- Perform 2-way/3-way matching (PO, invoice, GRN where applicable).
- Ensure proper coding of invoices (NON PO (GL, cost center, etc.)).
- Handle invoice discrepancies and follow up for resolution.
- Support payment processing as per due dates and company policies.

Payment Processing

- Execute domestic and international payments (ACH, WIRE, EFT, Manual Offset).
- Ensure transactions are processed within defined SLAs.
- Verify payment instructions and supporting documentation.

Transaction Validation & Controls

- Perform validations on account details, beneficiary information, and transaction limits.
- Identify discrepancies, fraud risks, or suspicious activities.
- Ensure adherence to internal financial controls and compliance policies.
- Prepare Process Documentation and maintain or update SOPs.

Stakeholder Management

- Coordinate with procurement, finance, and vendors for issue resolution.
- Respond to vendor queries related to payments and account status.
- Support internal and external audits.

Required Skills & Qualifications:

- Bachelor's degree in Commerce, Finance, or Accounting.
- 2 years of experience in Accounts Payable and Vendor Master Data.
- Hands-on experience with ERP knowledge (JDE/Oracle/Coupa/Group Email Box).




- Good understanding of invoice processing and vendor lifecycle.
- Knowledge of basic accounting principles.
- Strong attention to detail and data accuracy.
- Good communication and interpersonal skills.
- Proficiency in MS Excel.

Key Competencies:

- Attention to detail
- Time management

Key Responsibilities

1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
2. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
3. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
4. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
5. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.

Skill Requirements

1. Proficient Understanding Of Contact Center Operations And Customer Service Processes.
2. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
3. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
4. Familiarity With Process Mapping And Documentation Techniques.
5. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.

Other Requirements

1. Certification In Customer Service Or Contact Center Management Is Optional But Valuable.

📌 Support Analyst - Customer Care (India)
🏢 HCL Technologies
📍 India

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