OVERVIEW OF THE ROLE:
As a Customer Support Advisor, you play a pivotal role in delivering outstanding customer service experiences. Your primary responsibility is to handle and process customer inquiries through email and live chat communication channels, ensuring the highest level of customer happiness and compliance with company policies and industry standards.
Reporting to a Team Leader, you'll be part of a team making our customers' experiences outstanding by handling and processing inbound customer service requests, helping to keep our processes running efficiently, and capturing all relevant information for our customer databases.
Customer Service Advisors stay in the know about bet types, bet options, key events, and industry trends.
Key responsibilities
Competencies
Customer focus
Problem Solving Investigative
Efficiency Speed
Effective Communication Written Verbal

Technical Skills
Robust numeracy skills
Microsoft (Excel, Word, SharePoint)
Outlook
Ability to comprehend and source new information required to perform duties

Knowledge Experience




Technical Ability Computer Literacy
High attention to detail in processing and interpreting information

Values
Collaboration (with other teams within Customer Operations and other departments)
Resilience
Ability to adhere to policies and compliance
Attention to detail and Quality focus
Productive

Behavioral Competencies
You succeed working in a structured setting i.e. KPIs, Ongoing Chats, Calendar not set by you
Youre passionate about working in a team that supports each other during busy periods, being the ultimate teammate
You thrive working in a fast-paced Contact Centre setting and strive for continuous improvement through positive action
You are customer-focused, show compassion, and put our customers needs first and last

KPIs
Adherence to all Contact Centre policies and processes
Compliance with completing all Game On modules
Compliance with QoS Rubrics fra

📌 Customer Support Advisor Secunderabad
🏢 Flutter International
📍 Secunderabad