As a Senior Engagement Manager, you will be responsible for heading and managing the
Applied AI customer engagements , delivery efforts in a B2B workplace for Customer
service teams of various organizations. The Senior Engagement Manager plays a crucial role
in driving client success and ensuring the successful delivery of AI projects. This involves
cultivating solid client relationships, providing technical leadership, and managing
customer communications to ensure satisfaction. They are also responsible for establishing
robust project management frameworks, overseeing the entire project lifecycle, and
proactively resolving delivery issues and technical obstacles. Furthermore, this role
demands effective team leadership, including developing team skills, guiding team
members through technical challenges, and fostering a high-performing team
workplace.
Client Management:
Managing customer communication, relationships and escalation management,
and driving customer satisfaction
Drive Delivery led growth by guiding the client on technology evaluation,



technical
thought leadership and direction.
Constantly sync with the Technology Business team to align on business priorities,
and plan for long term and short-term architecture goals.
Showcase thought leadership on technology roadmaps, agile development
methodologies and best practices.

Project Delivery:
Defining and building the project management disciplines, the processes,
governance framework, technology baseline, conflict management, resource
management, and associated reporting.
Ensure successful and timely delivery of AI projects by being accountable to deliver
as per Service Levels agreements.
Guide the Engagement Managers on aspects related to Project Management, Client
Management and Resource Management. Should be able to build a strong
performing team.
Ensuring prompt identification and resolution of Delivery issues or technical
objections and

📌 Senior Engagement Manager Bengaluru (India)
🏢 Quantiphi Analytics Solutions
📍 India