07 Sep
|
Timespro
|
Mumbai
Position Overview: We are seeking a agile Service Delivery Lead . The ideal candidate will lead cross-functional teams to ensure seamless execution, meet performance goals, and enhance customer satisfaction.
Key Responsibilities:
Onboarding and Pre-Delivery Management:
Drive the application-to-enrolment process and engage prospective students.
Collaborate with sales teams and improve quality scores.
Implement strategies to reach 90% of applicants and meet quarterly goals.
Collections, Retention, and Outreach:
Manage learner experience and retain at-risk candidates.
Oversee retention and fees collection, addressing student concerns.
Lead outreach calls to enhance program completion and track
📌 Lead Service Delivery Mumbai
🏢 Timespro
📍 Mumbai