A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
A2 to A3
Or
P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
Responsibilities
Lead and manage a team of customer support representatives, ensuring productive and effective support delivery.
Oversee and monitor team performance, providing regular feedback and coaching to enhance skills and productivity.
Handle complex customer inquiries and escalate issues as needed, ensuring timely resolution.
Implement and maintain quality assurance processes to ensure consistent and high-quality support.
Collaborate with other departments to align support strategies with overall business objectives.
Stay updated with industry trends and best practices in customer support, implementing innovative solutions.




Manage and resolve customer disputes and fraud cases, ensuring fair and timely outcomes.
Supervise financial operations, including billing, payments, and refunds, maintaining accuracy and security.
Conduct performance evaluations and provide career development opportunities for team members.
Qualifications
Minimum of 1 year of experience.
Strong leadership and team management skills, with the ability to motivate and inspire others.
Excellent communication and interpersonal skills, with a customer-centric approach.
Proven ability to handle complex customer inquiries and provide effective solutions.
Proficiency in using customer support tools and technologies, including email, chat, and ticketing systems.
Analytical skills to interpret data and make informed decisions to improve support processes.
Knowledge of fraud detection and dispute resolution techniques is highly advantageous.
Familiarity with financial operations, including bi

📌 Team Leader (Chennai)
🏢 Digitide Solutions
📍 Chennai