- Resolve operational problems within the defined schedules and service level agreements

- Analyse root causes of operational malfunctions and provide resolutions

- Handle escalated issues and follow-up on outstanding issues promptly

- Develop preventive measures and document issue resolution procedures

- Manage job calendars and flows to ensure timely completion

- Recommend process improvements to improve operational efficiency and cost-effectiveness

- Monitor system operations and troubleshoot problems

- Manage application tool and monitor repair activities

- Maintain daily logs of operational issues and maintenance activities

- Contribute to business meetings and report on issue status

- Develop support plan to prioritize and resolve multiple issues

- Address customer issues promptly and accurately

- Quality control on created and loaded IOTs

- Creation of IOT load files for the validation of

- Standard IOT

- Discount IOT

- EU regulated IOTs

- Implementation of IOT

- Monitoring of end dates on Discounted IOTs

- Mediation rejections handling for TAPOUT creation Customers

- TAP halted files. (including Inspection Mode)

- TAPOUT Rerating

- Dataclearing support (All DCH level 1 issues)

- UAT Testing

- System Monitoring

- RAPIN Handling

- RAP CDR correction/Recycling

- AA14/OpData Handling

- Ensure DCH configurations are up to date:

- Industry Configuration

- Local/TAP currency set up

- MCCMNC

- IAC and CC/NDC





- Tax configuration

- BID Management including emergency BID announcement as per TD38

- CDR handling to modify or filter as per requirement

- Agreement setup as per CLL (Voice/SMS, data, CAMEL)

- OIR handling and loading into the DCH on migration date

- Agreement management for NRTRDE partners of our customers

- Halted NRT files

- New Customer implementation

- NRTRDE Monitoring

- NRTRDE ACR check

- Wholesale rerating set up

- New account creation/access rights/password reset

- MVNO configuration

- User application access review

- Process documentation

Requirements

- Valuable verbal and written communication skills in English

- 5+ years of experience with Engineering/telecommunication/IT profile

- Having understanding of UNIX,FTP/SFTP

- Demonstrate problem-solving ability

- Ability to handle multiple tasks simultaneously

- General understanding of Telecommunications and wireless industries and technologies

- Ability to make sound decisions

- Solid written communication skills

- Excellent follow up skills

- Ability to formulate and clearly communicate ideas

- Active, self-motivated and well-organized personality

- Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process

- Ability to work with a trouble ticketing system

- Duties are performed under minimal supervision

📌 Sr. System Analyst (Ahmedabad)
🏢 Nextgen Clearing
📍 Ahmedabad