Job Description Location: Pune
Function: Above-Market Customer Support
Employment Type: Full-time

Work Mode:Hybrid (On-site & Remote)

About the Role

As Above Market Customer Support Associate, you will provide day-to-day support to global clients by resolving queries, preparing KPI reports, and collaborating with cross-functional teams. This role is ideal for someone eager to learn, grow, and build a career in a data-driven workplace.

Responsibilities
Client Support
Respond to client queries promptly and accurately via the client service platform.
Act as a connector between local and global teams to ensure timely resolution.
Reporting & Data Handling
Prepare KPI reports and client-ready materials using NielsenIQ data.
Extract and format data from internal databases; ensure accuracy and clarity.
Collaboration
Work closely with local and regional teams (Operations, Client Delivery, Commercial) to complete tasks.
Continuous Learning
Stay informed about product updates and enhancements.
Support ad-hoc requests from Global Client Services.





Qualifications
Post Graduate degree: Business, Economics, Management, other related field.
Strong interest in data-driven work and client service.
Proficiency in Microsoft Excel, PowerPoint, and Word; Power BI is a plus.
Attention to detail, strong organizational skills, and ability to meet deadlines.
Excellent communication skills in English; ability to work in a virtual, multicultural environment.

Additional Information

Our Perks
Flexible working workplace
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing current pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—de

📌 Above Market Customer Support Associate Pune
🏢 Nielseniq
📍 Pune