Key Responsibilities
Oversee overall hotel operations during assigned shifts.
Ensure smooth functioning of Front Office and guest service operations.
Handle escalated guest complaints and ensure effective resolution.
Monitor lobby operations, room status, arrivals, departures, and VIP movements.
Coordinate with all operational departments for seamless guest experience.
Ensure adherence to hotel policies, SOPs, and service standards.
Prepare operational reports, incident reports, and daily management updates.
Support revenue generation through room upselling and guest engagement.
Conduct staff briefings, training, and performance monitoring.
Handle emergency situations and ensure guest safety protocols are followed.
Maintain solid coordination with management regarding operational concerns.

Perks:
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Duty Manager Igatpuri (India)
🏢 Aralia Hotels
📍 India