Shift:Night Shift and Morning shift on rotational basis
Job Summary
Key Responsibilities
Lead Conversion
Make outbound calls to patients/leads enquiring about OPD, IPD, diagnostics, and treatments.
Follow up on leads from social media, website, Google, WhatsApp, and marketing campaigns.
Provide accurate treatment information and guide patients through appointment booking.
Convert enquiries into confirmed consultations and procedures.
Inbound Patient Handling
Attend calls from domestic and international patients.
Provide explicit, professional, and helpful responses.
Maintain proper documentation of all interactions.
Multi-Channel Communication
Ensure timely follow-ups and effective communication.
Coordinate with internal departments for smooth patient support.
Customer Service & Relationship Building
Understand patient concerns with empathy and patience.
Maintain a polite, confident, and positive communication tone.
Ensure high patient satisfaction and trust-building.
Work Schedule
Night Shift & Morning shift on Rotational basis
Language & Communication Requirements
Excellent written and spoken English (mandatory)
Fluent Hindi communication
Experience Required
Experience in Healthcare is must
Experience in telesales, telemarketing, counselling, or healthcare front desk
Healthcare industry experience will be preferred
Eligibility Criteria
Graduate (Any Stream) - Mandatory
Comfortable handling high call volume
Patient, empathetic, and target-oriented
Role Details
Role Category: Voice / Blended Process
Role Type: Telemarketing & Patient Coordination
Job Type: Full time
Work Location: In Person (Lucknow)