Role Overview:
The Support Executive (GPS/Telematics) role involves providing exceptional technical support to customers experiencing issues with GPS and telematics devices. You will be the go-to expert for diagnosing and troubleshooting problems, guiding customers through solutions, and ensuring devices function optimally

Responsibilities:
Provide first-level support and troubleshooting for GPS and telematics systems.
Diagnose technical issues by analyzing symptoms and determining root causes.
Guide customers through step-by-step solutions and procedures.
Escalate complex issues to higher-level support teams or technical specialists.
Maintain detailed records of customer interactions and issue resolutions.
Collaborate with product development teams to report and resolve recurring issues.




Stay updated on the latest GPS and telematics technologies and system updates.

Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Freshers would be preferred.
Excellent problem-solving skills and attention to detail.
Solid communication skills, both written and verbal.
Ability to work independently and manage time effectively.

Job Types: Full time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Education:
Bachelor's (required)

Experience:
Advanced Microsoft Excel: 1 year (required)

Language:
English (required)

Location:
Indore, Madhya Pradesh (required)

Work Location: In person

📌 Support Executive Indore (India)
🏢 Tracknovate Mobile Resource Management
📍 India