We are looking for Customer Relation Executives to handle existing customers, support the sales team, coordinate leads, prepare quotations, and ensure smooth communication between customers, sales, warehouse, and logistics teams.
This role requires excellent Hindi and English communication skills, strong coordination ability, and attention to detail.
Key ResponsibilitiesCustomer Communication & Engagement
Understand customer requirements and suggest suitable products
Share brochures, site photos, and basic product information
Inform customers about payments, material arrival, dispatch, and delays
Lead & Sales Coordination
Allocate leads to BDEs / Sales Officers based on territory
Follow up with sales team and update lead status
Record visit details and customer feedback
Quotations & Order Processing
Prepare rough estimates and quotations
Verify pricing and seek approvals before sharing with customers
Enter confirmed orders into CRM / Excel
Confirm prices before billing
Logistics & Internal Coordination
Coordinate with warehouse for stock availability
Confirm delivery plans and vehicle routing with customers
Track receivables and send payment reminders
Documentation & CRM
Maintain accurate customer and lead records in CRM / Excel:
Ensure proper documentation and reporting as per SOP
Robust fluency in Hindi & English - Mandatory:
Positive verbal and written communication skills
Experience in customer support / CRM / sales coordination preferred
Ability to handle multiple follow-ups and deadlines
Comfortable with Excel, WhatsApp, and CRM systems:
Experience in building materials / B2B sales support is an advantage