About the team:
The IT End User Service Operations Team is part of Gartner Technology Services (GTS) and sits within the Client Services Organization. IT End User Service Ops partners closely with the service team leadership to continually drive efficiency & effectiveness gains while taking steps to ensure the IT End User organization is continually working towards the vision of fostering a people-centric culture and high performing teams.

What you will do:
Partner with the Regional ITEU Program Managers to deliver the required insights to support the Monthly Business Reviews that the BU leaders present to the head of Global Services & Delivery.
Create regular reports/slides for the global leaders, with an eye to automate and identify opportunities to improve both the value and experience of the information consumer.
Partner with the wider IT End User Operations team and central Analytics team to uncover recent information about our business performance and identify prospects to further improve our business results




Leverage mathematical and analytical methods to develop creative approaches to solve complex problems.
Support leadership with data for Town halls and other key meetings covering retention, proven practices and associate performance (recognition)
Ad hoc analysis requests from senior leadership team
Support global initiatives in partnership with regional Program Managers, when ready take on the lead as needed
Proactively help identifying trends in leading and lagging indicators to not only identify possible challenges we need to address, but also potential best practices to learn from.
Bright spot analysis of engagement plan delivery to decision makers based on initial finding from quantitative analysis
Surface insights and streamline repeat activities using data visualization
For all analytics work:
Prioritize recent work based on retention impact
Seek insights and propose solutions / ideas / strategies
Look for process improvem

📌 Business Associate Gurugram
🏢 Gartner
📍 Gurugram