Job Description

Primary Purpose of Role:

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Operations Executive – West reports solid line to the India Operations Manager; he/she has a daily work relationship to the RGM (Regional General Manager), Channel partners and End Customers.

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This role is responsible for providing Sales support to the region and enable the Regional General Manager to achieve and exceed their sales targets and business objectives.

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He/she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure effective and timely handling of our Lead to Order processes of the region he/ she works for.

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Job Responsibilities -

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Sales Operations:

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- Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
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- Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
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- Maintain audit related documents for compliance, with zero non-conformities in business operations
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- Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
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- Support Sales and Channel Partners with tender related documents and activities
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- Provide end-to-end support for orders secured through tender processes.
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Channel Management & OEM Support:

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- Serve as the primary point of contact for Channel Partners, End Customers and OEMs, assisting with their orders, queries, and operational needs.
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- Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
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- Track and monitor the Channel Partner onboarding journey.
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- Oversee the renewal process of Channel and OEM Contracts to ensure timely compliance.
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- Coordinate Quarterly Business Reviews

📌 Operations Executive (Mumbai)
🏢 carestream health india
📍 Mumbai