Business Overview:
Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and home to 13,000 employees, Chubb delights over 1 million customers annually. One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Systems Private Limited, a subsidiary of APi Global Corporation, and internally referenced as “Chubb India”. Chubb India provides Integrated Building Management solutions, which include supply,

Position: Service Lead

Location: Gurgaon

Function: Service

Qualification

BE / B.Tech / Instrumentation / Electronics, Electrical, Instrumentation, Mechanical from reputed institutes.

Experience
Years of Exp:



8 to 14 years in IBMS service portfolio with people handling a minimum of 5 years. Incumbent should have experience in serving BMS, Security, and Safety Systems. Should possess experience with latest and the legacy products. Should be familiar with CRM Systems.
Should possess ERP knowledge and user experience.
Service sales experience should be an added advantage.

Responsibilities:
Required to lead a team of service engineers, within the region.
Responsible for creating monthly revenue, billing, and collection plans and is responsible for delivering the same.
Required to manage the monthly maintenance plan and timely execution of the same.
Resource mapping and utilization to manage the resource absorption to the level of the planned number month on month.
Required to manage the customer escalations promptly.
Periodic meetings with customers are essential to retain all the customers and improve the customer satisfaction index. Internal review meeting

📌 Manager, Service Gurugram
🏢 Chubb Fire & Security
📍 Gurugram