Responsibilities:
Master all features of our invoicing and payments software to provide accurate and efficient support.
Create and maintain support documents, FAQs, and knowledge base articles for user reference.
Collaborate with the product team to escalate and resolve complex issues.
Ensure timely and effective communication with users to enhance their product experience.
Strive to achieve high customer satisfaction and retention rates.

Qualifications:
Minimum 1 year of work experience in customer support or a related role.
Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.
Rapid learner with the ability to grasp technical concepts quickly.
Proficient in typing and comfortable handling phone calls.




Strong problem-solving skills and a customer-oriented attitude.
Ability to work independently and as part of a team in a fast-paced workplace.
Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Benefits:
Flexible schedule
Health insurance
Provident Fund

Education:
Bachelor's (preferred)

Experience:
Customer service: 1 year (preferred)

Language:
English (preferred)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Surat (India)
🏢 Refrens.com
📍 India