Customer Success / Technical Support

Role Objective

Key Responsibilities
Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their dedicated point of contact for all service-related matters.
Onboarding & Escalations: Lead the onboarding process for recent clients and take full ownership of ongoing escalations, ensuring timely resolution and closure.
IT & Technical Escalations: Identify, document, and escalate complex technical or IT-related issues to the backend engineering team while keeping the client informed of the progress.
Retention & Satisfaction: Focus on client retention by identifying potential "at-risk" accounts and addressing their pain points before they escalate.
Product Knowledge: Maintain an in-depth understanding of the product to provide accurate solutions and "plus point" value-added advice to users.

Requirements & Qualifications




Education: Graduate degree in any stream is mandatory.
Experience: A minimum of 2 years of core experience in Customer Support or Client Relations.
Product Exposure: Prior experience working in a Product-Based Company is a significant advantage.
Communication: Exceptional verbal and written English communication skills.
Technical Savvy: Ability to understand IT workflows and explain technical concepts to non-technical users.
Problem Solving: Proven ability to handle high-pressure escalations and "think on your feet."

Pay: ₹10,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Adaptable schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive Ahmedabad (India)
🏢 into ai
📍 India