A Reception Supervisor is responsible for supervising the Front Office team, ensuring smooth guest service operations, and maintaining hotel standards.
Team Supervision
Supervise receptionists and front desk associates.
Prepare staff duty rosters and shift schedules.
Conduct daily briefings and handovers.
Train recent employees on hotel procedures and service standards.
Monitor staff grooming, attendance, and performance.
Guest Service Management
Ensure productive guest check-in and check-out processes.
Welcome VIP guests and handle special requests.
Resolve guest complaints and service issues promptly.
Maintain high levels of guest satisfaction and hospitality.
Reservation & Room Management
Monitor room availability and occupancy status.
Coordinate with Housekeeping for room readiness.
Ensure accurate room allocation and upgrades.
Verify reservation details and special requirements.
Cash & Billing Control
Verify guest bills and settlement procedures.
Monitor cash handling, credit card transactions, and deposits.




Ensure accurate posting of charges in the PMS.
Assist in night audit preparation when required.
Interdepartmental Coordination
Coordinate with Housekeeping, Maintenance, Security, and F&B; departments.
Communicate VIP arrivals, group bookings, and special events.
Ensure guest requests are followed up and completed.
Reporting & Administration
Prepare daily occupancy and arrival/departure reports.
Maintain guest records and registration documents.
Monitor front office supplies and stationery.
Submit shift reports to the Front Office Manager.
Safety & Compliance
Ensure compliance with hotel policies and SOPs.
Maintain guest confidentiality and data security.
Follow emergency and evacuation procedures.
Ensure proper documentation of incidents and lost & found items.

Key Performance Indicators (KPIs)
Guest Satisfaction Score (GSS)
Check-in/Check-out Efficiency
Complaint Resolut

📌 Reception Supervisor Noida
🏢 Hampton By IC’s
📍 Noida