Customer Support & Compliance Executive

Customer Support
Resolve transaction-related issues such as failed, pending, or reversed transactions.
Coordinate with banking and partner teams for issue resolution.
Maintain proper records of customer complaints and resolutions.
Ensure timely response and closure of support tickets.

Compliance Operations
Perform KYC verification and merchant due diligence.
Monitor transactions and identify suspicious activities.
Maintain compliance records and documentation.
Coordinate with internal teams for compliance audits and reporting.
Ensure adherence to company policies and regulatory guidelines.
Reporting & Coordination
Prepare daily MIS and support reports.




Escalate critical issues to management.
Coordinate with product, tech, and operations teams for issue resolution.
Required SkillsGood verbal and written communication skills.
Ability to manage multiple tasks and work under pressure.

Qualification
Graduate in any stream.
Preferred Qualities
Problem-solving attitude.
Robust attention to detail.
Skilled communication skills.
Ability to handle customer escalations calmly.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Customer Support Vashi
🏢 branchX India Private
📍 Vashi