About Us (Ensono)

Role Overview

Experience in automation and CMDB-driven design patterns is highly valued, especially in settings involving phased transformations and multi-client support.

Key Responsibilities

ServiceNow Development
Design and develop Service Catalog items, workflows, flows, and UI policies
Build and enhance solutions in ITSM (Incident, Change, Request, Problem) and CSM modules:
Implement reusable components and optimize platform performance

Catalog & Workflow Expertise
Develop dynamic catalog forms with client-specific logic
Configure approval workflows, Flow Designer, and automation rules

Integration & Data Handling
Develop and manage integrations using APIs:
Handle data transformation, mapping, and validation

Platform Customization
Develop Business Rules, Script Includes, UI Actions, Client Scripts:
Customize Portals / UI Builder components:
Ensure adherence to ServiceNow best practices

Collaboration & Delivery
Work with cross-functional teams:
Participate in design discussions and solution reviews
Support UAT, deployment,



and post-production fixes

Required Skills & Competencies

Core Skills
Strong hands-on experience in:
Service Catalog development:
ITSM and CSM modules
Solid scripting skills:
JavaScript (ServiceNow scripting)
Glide APIs
Experience in:
Flow Designer
REST API integrations

Platform Knowledge
Positive understanding of:
Role-based access & entitlements
ServiceNow architecture & performance optimization

Certifications (mandatory)
ServiceNow Certified System Administrator (CSA)
At least one of:
Certified Application Developer (CAD)
CSM or ITSM Implementation Specialist

Positive to Have
Exposure to AI capabilities in ServiceNow (e.g., Virtual Agent, Predictive Intelligence, GenAI features)
Experience in automation-first design approaches:
Knowledge of enterprise service portals or UI Builder:
Familiarity with Agile/Scrum delivery models:
Experience working in m

📌 Senior Servicenow Developer Chennai
🏢 Ensono
📍 Chennai