We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, excellent benefits, and a team that wants you to grow and succeed.
What you’ll build:
Associate Solution Support Engineers provide functional and technical support for SAP SuccessFactors solutions, ensuring timely resolution of customer issues. They analyze scenarios, reproduce issues, perform root cause analysis, and collaborate with development teams to deliver sustainable solutions. They contribute to knowledge management by creating and maintaining quality knowledge base content to enhance self-service and customer experience. The role includes participation in real-time support channels and weekend support as required.
This role handles moderately complex cases with mínimal supervision.
Key Responsibilities:
Assess business impact of issues
Collaborate globally to meet SLAs
Resolve known issues quickly
Analyze logs and configurations
Perform RCA and own issues end-to-end
Report bugs to development
Share knowledge and best practices
Maintain knowledge base content
Continuously build product expertise
Drive proactive support and incident prevention
What you bring:
BE/B. Tech or equivalent with 3+ years’ experience in SuccessFactors Onboarding 2.0
Robust understanding of Business Rules, MDF, Data Models, Workflows, and HRIS onboarding processes
Experience in support processes and handling incidents within ITIL framework
Solid analytical, problem-solving skills with high attention to detail and customer-centric mindset
Positive knowledge of XML, Java/J2EE, HTML, browser tools, networking concepts, and diagn
📌 Associate Solution Support Engineer Bengaluru (India)
🏢 SAP
📍 India