Job Description - Collection Executive

Location: Darbhanga, Bihar

About the Company

Khushbu Auto Finance Ltd. (KAFL) is a Non-Banking Financial Company (NBFC) specializing in vehicle finance, particularly three-wheelers. Incorporated in 1994, KAFL is a wholly-owned subsidiary of Atul Auto Limited (AAL), a leading three-wheeler manufacturer. Registered with the RBI since 1999, KAFL operates as the captive financing arm of Atul Auto Ltd. with a network of over 100 branches across 14 states and a strong presence in Gujarat and Bihar.

Position

Collection Executive

Job Summary

Key Responsibilities
Follow up with customers for timely repayment of loan EMIs.
Visit customers and guarantors for collection of overdue installments.
Achieve monthly collection targets as assigned by management.
Identify delinquent accounts and take necessary recovery actions.
Maintain regular communication with customers to reduce future defaults.
Update collection activities and customer interactions in the system.




Coordinate with branch and credit teams for resolution of collection-related issues.
Trace skip cases and locate customers through field visits and market intelligence.
Ensure compliance with company policies and regulatory guidelines during collection activities.
Prepare and submit daily collection reports to the reporting manager.

Eligibility CriteriaEducation
Graduate in any discipline preferred.

Experience
Minimum 6 months to 2 years of experience in collections, recovery, or field operations.
Experience in NBFC, Banking, Microfinance, Commercial Vehicle Finance, or Three-Wheeler Finance will be preferred.
Freshers with positive communication skills and willingness for field work may also apply.

Required Skills:
Robust negotiation and recovery skills.
Valuable communication and interpersonal abilities.
Ability to handle difficult customer situations professionally.
Basic knowledge of loan collection processes.
Familiarity with the local mar

📌 Collection Executive Darbhanga (India)
🏢 Khushbu Auto Finance
📍 India