Application Production Support
Perform production fixes including troubleshooting with technology and business partners through solution implementation and validation.
Coordinate with upstream/downstream systems for issue resolution, scheduling, and change notifications.
Monitor job run times and tune performance to meet SLAs/OLAs.

Operational Performance
Support daily/weekly/monthly/annual business processes requiring close collaboration between IT and business teams.
Manage batch cycles, code promotions, and release implementations.Architecture Efficiency
Ensure architecture currency through updates and maintenance aligned with enterprise standards.
Identify and implement automation opportunities to improve efficiency and reduce manual effort.
Documentation Knowledge Management
Maintain system and process documentation including CMDB audits, SMTD reviews, system runbooks, and security diagrams.
Update knowledge bases including process and procedures documentation to reflect current operational practices and technical configurations.




Vendor Compliance Coordination
Collaborate with software vendors to resolve hosted solution issues including patching, packaging, and firewall coordination.
Respond to infrastructure and compliance surveys (e.g., CSCI, CMDB Security Profiles).
Support legal/regulatory requirements including SOX testing, CIP remediation, and segregation of duties.
Project Portfolio Support
Provide support for strategic initiatives
Perform small enhancements as directed by business or leadership.
Disaster Recovery Risk Management
Support CIP initiatives and Vulnerabilities Remediation.
Reporting Communication
Prepare and present operational status reports (e.g., MOR decks, WSRs) to leadership.
Communicate production health, open issues, and improvement prospects to stakeholders.
Other Duties as Assigned
Perform additional responsibilities as required to support the team, department, or organization’s g

📌 Hih Application Development Advisor Hyderabad
🏢 The Cigna Group
📍 Hyderabad