Experience:
1 to 3 Years

Qualification:
BSc IT/ MSc IT/ BCA/ MCA

Job Role:
Identify Customer needs and help customers use specific features.
Analyze and report malfunctions (for example, by testing different scenarios and impersonating users).
Update our internal databases with information about technical issues and helpful discussions with customers.
Monitor customer complaints.
Share feature requests and and effective work arounds with team members.
Inform customers about current features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing Teams.
Daily work report to be shared with Project & Team leader.

Pay: Up to ₹20,000.00 per month

Perks:
Provident Fund

Application Question(s):
Total years of experience?
Current CTC?
Expected CTC?
Notice period?
Do you have knowledge of MySQL?
Current location?

Work Location: In person

📌 Software It Support Engineer Vadodara
🏢 Sundaram Technologies
📍 Vadodara