IT Help Desk Officer

Are you IT Help Desk Officer who thrives on precision, innovation, and teamwork? Join Buro Happold and play a key role in shaping the future of IT.

This is an exciting chance for a talented IT Help Desk Officer to join Buro Happold’s IT team in Mumbai.

We are looking to recruit an IT Helpdesk Officer to be based in the Mumbai. Working in our Global IT Helpdesk Team, you’ll provide remote 1st line IT support to our 3500+ staff based across the world during UK core business hours.
Here at Buro Happold, expect the exceptional.

From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.
Your next role
Work as part of the Helpdesk team to resolve user IT issues.
Continuously develop skills of various software and technologies supported by the team.
Maintain a solid customer focus.




Support the day-to-day running of the Helpdesk team
Take ownership of ticket resolution within defined SLA’s
Ensure technical and process guidance is followed
Work with the IT Helpdesk Supervisor to deliver continual service improvement initiatives within the team

Your skills and experience:
2+ Years of experience in IT helpdesk
Willing to work in UK work hours
Software installation and troubleshooting
Basic configuration changes in Active Directory and Exchange Online
SharePoint and OneDrive
Office 365 (Outlook, Teams, PowerPoint, Word, Excel)
ITIL Foundation or working knowledge of service management concepts
Experience with ERP and HR systems such as VantagePoint and Unit4
Experience with Microsoft 365 Defender portal
Other IT or Customer Service Experience
Positive secondary and/or equivalent education: A Levels, HND/C or degree
Industry related qualifications (desirable)

What we

📌 It Helpdesk Officer Mumbai
🏢 Buro Happold
📍 Mumbai