JOB DESCRIPTIONPosition: Housekeeping SupervisorDepartment:
Housekeeping

Reports To:
Executive Housekeeper / Housekeeping Manager

Location:
Hotel Premises

Job Summary:
The Housekeeping Supervisor is responsible for supervising housekeeping operations, ensuring cleanliness, hygiene, and maintenance of guest rooms, public areas, banquet spaces, and back-of-house areas as per hotel standards. The role involves team supervision, room inspections, guest satisfaction, inventory management, and maintaining operational efficiency.

Key Responsibilities:Room & Area Supervision
Supervise cleaning and maintenance of guest rooms, corridors, banquet halls, lobby, public areas, and staff areas.
Conduct room inspections before guest check-in and after cleaning.
Ensure housekeeping standards are maintained as per hotel SOPs.
Coordinate with maintenance department for repairs and upkeep.

Team Management
Prepare daily duty rosters and allocate work assignments to housekeeping staff.
Supervise Senior GSA, GSA, room attendants, and housekeeping associates.




Train and mentor housekeeping staff on cleaning procedures, grooming, and service standards.
Monitor staff attendance, discipline, grooming, and productivity.

Guest Service & Complaint Handling
Ensure prompt response to guest housekeeping requests.
Resolve guest complaints related to cleanliness and housekeeping services efficiently.
Ensure guest satisfaction by maintaining service quality and room readiness.

Inventory & Linen Control
Monitor stock of linen, guest supplies, toiletries, cleaning chemicals, and housekeeping materials.
Maintain housekeeping inventory records and minimize wastage.
Ensure proper linen handling, storage, and laundry coordination.

Operational Coordination
Coordinate with Front Office for room status updates (vacant, occupied, check-in/check-out).
Coordinate with Banquet and F&B; departments for event setup and cleanliness.
Ensure smooth daily housekeeping operations.

📌 Housekeeping Supervisor Rajgir
🏢 Tathagat Ashok
📍 Rajgir