Key Responsibilities:
Identify & rectify machine tool faults in a timely manner.
Be responsible for servicing, maintaining, commissioning, installing and providing technical support for a
wide range of Machine Tool products.
Have a valuable understanding & working knowledge of machine tool control systems, in particular; Fanuc,
Siemens and Heidenhain systems.
Have a positive understanding of machine tool alignments and geometry.
Laser alignment and Ball bar experience would be beneficial.
Provide our customers with the highest levels of service possible.
Build rapport with colleagues and customers to improve results.
Add value to the services provided and achieve first time fixes, leading to reduced breakdown times and
lower costs to customer.
Positive understanding of Root Cause Analysis tools.
Have a good knowledge of health & safety requirements.
Ready to travel occasionally to overseas - Customer Site
Communicating with clients, engineers,
and other technicians to ensure that services are delivered
effectively.
Conducting quality assurance and safety checks on all equipment.
Providing recommendations about new features and product improvements.
Providing recommendation of spare parts for customer when needed.
Document & Report writing on action taken and presenting findings to Managers and Supervisors on a
regular basis.
Qualifications and required skills -:
Diploma in relevant field is preferred. [D.M.E., D.E.E., Mechatronics]
A relevant certificate is advantageous.
A valid driver's license and willingness to travel.
A valid Passport
Excellent active listening and customer service skills.
The ability to deal with multiple requests without being overwhelmed.
The ability to remain professional under pressure.
Superb work ethic and a growth mindset
Compensation & Benefits
Competitive salary based on experience
Performance bonuses
Health and wellness benefits