As a leading financial services and healthcare technology company based on revenue, SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Operational
Take complete ownership to improve the quality of the delivery to customers
Ensure Standard Transaction Time (processing time) analysis is a systematic & periodic activity
End to End customer journey is improved, by regular review of process and suggest innovate ways to improve customer and advisor experience
Provide support to the Operations Manager in achieving Departmental KPIs aligned to the overall organisational objectives.

People
Lead & motivate the team through regular performance review and rewards & recognition
Engage in career aspiration conversations and align roles accordingly
Oversee training needs analysis and facilitate / impart process & soft skills training to build people capabilities




Be a mentor for minimum 2 colleagues
Identify underperformers & adhere to the company’s performance management protocol.
Keep the motivation / engagement level & buzz going in the team & across the Ops floor

Stakeholder
Effective liaison with various departments within M&G; Global Services & Plc to gain support and resolve issues
Co-ordinate and collaborate with stakeholders & cross function teams to enable enriching experience for customers and advisors

Risks and controls
Ensuring compliance to internal and external regulations and procedures
Deploy effective controls to ensure green results on internal and external audits
To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks within the business area. Also ensuring timely and appropriate resolution of control weaknesses, actions and failures th

📌 Senior Manager Operations Mumbai (India)
🏢 SS&C Technologies
📍 India