Job Description
Job Title: Customer Support Associate – International Voice Process (Claims Processing/General Insurance)
nLocation: Bangalore (In-Person Interview only)
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nAbout WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.
nAs part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a robust focus on innovation, digital transformation, and career development, WNS provides a dynamic setting for building a successful long-term career.
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nWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.
nThe ideal candidate should have solid English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.
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nKey Responsibilities:
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Handle customer calls for international clients professionally and efficientlyn
Understand customer requirements and help them with best available optionsn
Maintain high standards of communication and customer satisfactionn
Adhere to process guidelines and quality parametersn
Document customer interactions appropriatelyn

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nEligibility Criteria:
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Graduates with experience in General Insurance or

📌 General Insurance Bengaluru (India)
🏢 WNS
📍 India