Job Description

Key Responsibilities

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Manage and maintain solid relationships with existing customers.
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Handle customer enquiries and provide timely responses.
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Maintain accurate customer and order data in CRM.
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Follow up with leads and convert them into business opportunities.
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Coordinate with Sales, PPC, Production and Accounts teams for customer requirements.
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Track customer orders, delivery commitments and follow-ups.
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Handle customer feedback and resolve issues effectively.
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Maintain regular follow-up records and CRM reports.
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Support customer retention and repeat business activities.
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Requirements

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1–3 years of experience in CRM/Customer Relationship Management.
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Experience in Gemstone / Jewellery industry will be preferred .
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Valuable communication and interpersonal skills.
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Solid follow-up and customer-handling skills.
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Knowledge of CRM software such as Zoho CRM, Salesforce or similar.
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Good coordination and problem-solving ability.
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Graduate in any stream.
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Salary: ₹25,000–₹30,000 per month

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Location: Sitapura Industrial Area, Jaipur

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Work Mode: Work from Office

📌 Crm Executive Jaipur
🏢 Lunawat Gems
📍 Jaipur