Experience in an enterprise software or cloud support environment.

- Excellent (oral and written) communication skills in English.
- Strong knowledge of Linux command line.
- Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL.
- working experience with Magento Commerce Cloud is preferred .
- Relational database skills: Deep expertise in MySQL and database queries.
- Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
- Understanding of modern web technologies and relationships between them
- Experience troubleshooting web application and performance issues.
- Ability to analyze/extrapolate issues via logs and other sources of information to p infrastructure and application teams a good starting point for in depth reviews.




- Strong organizational and time management skills including multi-tasking and job duties.
- Proficient in technical problem-solving methodologies.
- Ability to adapt and change in a dynamic workplace.
- High patience and pacifying skill to handle difficult as well as escalated customers.

be able to effectively display, Empathy, helpfulness and transparency in interactions.

- Available for on-call rotation, work off hours, holiday and weekend hours as required.
- Understand the issue's business impact, report top call generators, severe issues, ne emerging trends, feature requests and common how- to questions.

📌 Software support Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru