ob Description: Customer Support Executive – Teleperformance
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Position: Customer Support Executive
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Company: Teleperformance
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Location: Mohali
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Employment Type: Full time
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About the Role
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Teleperformance is hiring energetic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
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Key Responsibilities
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Handle inbound and outbound, chats, or emails.
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Resolve customer queries and provide accurate information.
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Maintain a high level of professionalism and customer satisfaction.
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Document interactions and update records in the system.
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Meet performance metrics such as quality, productivity, and turnaround time.
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Eligibility Criteria
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Excellent communication skills in English.
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Basic computer knowledge is required.
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Willingness to work in rotational shifts.
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