Job Roles & Responsibilities

1. Training Strategy and Leadership:
- Develop and implement a company-wide training and development strategy aligned with
business objectives, client needs, and industry best practices.
- Oversee the design, delivery, and continuous improvement of training programs for current hires,
existing employees, and leadership teams in the RCM BPO space.
- Lead, mentor, and manage the training department, including trainers and learning and
development professionals, to ensure consistent delivery of training across all service lines.

2. RCM BPO Knowledge Development:
- Ensure training programs address key components of Revenue Cycle Management, including
billing, coding, claims management, payer relations, compliance, and regulatory standards.
- Collaborate with subject matter experts (SMEs) to create specialized content for different roles
within the RCM process (e.G., medical coders, billing specialists, claim adjudicators).
- Stay current with changes in the healthcare industry and RCM technology to ensure training
materials reflect the latest trends,



tools, and regulations.

3. Performance Improvement:
- Analyze operational performance metrics to identify training gaps and areas for improvement
and develop targeted programs to address these needs.
- Monitor the effectiveness of training programs through assessments, feedback, and KPIs to
ensure training initiatives result in improved employee performance and business outcomes.
- Partner with operations leadership to drive continuous improvement in quality, efficiency, and
employee engagement through ongoing training initiatives.

4. Onboarding and Upskilling:
- Oversee the development and execution of comprehensive onboarding programs for new
employees, ensuring a smooth transition into the company and its operations.
- Create and manage upskilling programs for existing staff to increase their knowledge and
performance in core RCM functions.
Credence Resource Management v1.0 Effective – March

📌 Director Training (India)
🏢 r3 Consultant
📍 India