Responsibilities

About the Role

Are you ready to take your career to the next level with a world-class organization? Principal is seeking a Senior Consultant - Software Engineering to join our team in Pune, Maharashtra, India. This is an outstanding opportunity to work in a dynamic and collaborative environment where your technical expertise and problem-solving skills will be highly valued. Our focus is on delivering outstanding IT operations management with a solid emphasis on Problem Management.

Key Responsibilities

Problem Management

Lead and coordinate the complete lifecycle of Problems, covering identification, prioritization, investigation, root cause analysis (RCA), and closure.
Facilitate major problem lookbacks following Sev1 and Sev2 incidents to identify systemic issues and prevent recurrence.
Partner with engineering and platform teams to drive permanent corrective actions and track remediation progress.
Analyze incident and problem trends to identify patterns, risk areas, and improvement opportunities.
Ensure Problem records meet enterprise quality standards,



including documentation, RCA completeness, and action tracking.
Assess the business impact and risk associated with different problems to prioritize efforts.
Liaise with Incident coordinators during high severity incidents, providing leadership, structure, and coordination across technical and business partners.
Ensure timely handling of critical issues, partner communication, and executive visibility during major incidents.
Contribute to the continuous improvement of incident response models, severity definitions, and blocking issue processes.

Availability Management

Track and maintain the availability of key applications and services, making sure they correspond with specified SLOs and availability benchmarks.
Produce and review availability, outage, and MTTR metrics, translating operational data into meaningful insights for technology and business leaders.
Drive improvements in monitorin

📌 Senior Consultant (Pune)
🏢 Principal Financial Group
📍 Pune