Opportunity:

As an SDE III (Backend) at Hiver, you will work end-to-end across backend, and AI systems to craft the next generation of collaborative email, automation, and AI-powered customer service workflows.

You will own major product surfaces, architect scalable systems, and bring intelligent experiences to life in the UI while ensuring reliability for 5M+ emails processed daily across thousands of active users.

Key Responsibilities

What you will do?

Backend, Distributed Systems & AI

- Scale backend systems to handle rapidly growing traffic and AI workloads.
- Build low-latency inference and retrieval endpoints, caching layers, and model-serving pipelines.
- Improve reliability, resiliency, and performance across monolith and microservices environments.
- Work with Kafka/RabbitMQ to build high-volume, event-driven data flows.
- Partner with ML/AI teams to deploy embeddings, rerankers, RAG systems, and evaluation workflows.

Product Engineering
- Ship features end-to-end across backend APIs, domain models, and data pipelines.
- Integrate AI suggestions, copilots, and retrieval-based workflows seamlessly into the product experience.




- Collaborate closely with design & product to deliver polished, consumer-grade UX.

Data, Security & Observability
- Implement secure, compliant data handling for structured/unstructured customer data.
- Own observability across the stack tracing, metrics, dashboards, feature flags, SLOs.
- Lead debugging of complex issues across frontend, backend, infra, and model pipelines.
- Drive postmortems, root-cause analysis, and process improvements.

What were looking for?

Must Have

- 5+ years building and scaling production systems end-to-end.
- Solid backend expertise in Go/Java/Python/RoR.
- Deep understanding of distributed systems, concurrency, performance, and resiliency.
- Experience with SQL plus familiarity with NoSQL/caches.
- Exposure to production model serving (embeddings, inference APIs).
- Robust fundamentals in cloud infra (AWS preferred), containers, and CI/CD.

Nice to Have:
- Prior experience building and shipping AI systems/features into production.

📌 Software Development Engineer 3 (Bengaluru)
🏢 Hiver
📍 Bengaluru