A Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience.
Key Responsibilities
Greet and escort customers to their tables.
Present menus and provide detailed information about menu items (including specials).
Take accurate food and beverage orders.
Relay orders to the kitchen and bar staff.
Serve food and drinks promptly and professionally.
Check in with guests to ensure satisfaction.
Handle customer complaints politely and efficiently.
Prepare bills and process payments (cash, card, digital payments).
Maintain cleanliness of tables, dining area, and service stations.
Follow food safety and hygiene standards.
Required Skills & Qualifications
High school diploma or equivalent (preferred).
Previous experience in hospitality or customer service is a plus.
Good communication and interpersonal skills.
Ability to work in a rapid-paced environment.
Basic math skills for billing and cash handling.
Team player with a positive attitude.
Adaptable to work shifts, weekends, and holidays.