Key Responsibilities
Monitor and respond to comments, messages, and mentions across platforms (Facebook, Instagram, Twitter/X, LinkedIn, etc.).
Address customer inquiries, complaints, and feedback in a timely and empathetic manner.
Escalate complex issues to relevant internal teams and ensure follow-up until resolution.
Maintain a consistent brand voice across all communications.
Track, record, and report common customer concerns and feedback trends.
Coordinate with marketing, customer support, and PR teams during campaigns or crisis situations.
Ensure adherence to response time SLAs (Service Level Agreements).
Identify potential reputation risks and flag them proactively.
Job Types: Full time, Permanent
Pay: ₹21,000.00 - ₹27,000.00 per month
Work Location: In person
📌 Social Media Response Executive Ashok Vihar
🏢 Surya Ethnic fashion India
📍 Ashok Vihar
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