We are looking for a dedicated, professional, and passionate Customer Support Executive to join our team in a Work From Office role.

Key Responsibilities
Handle student queries on WhatsApp (On Laptop) in a professional and timely manner
Answer incoming support calls and provide accurate solutions
Support both paid and unpaid students with course-related questions
Ensure complete issue resolution with proper follow-ups
Maintain a calm, respectful, and student-friendly communication style
Demonstrate ownership, responsibility, and dedication towards student support
Focus on student success, satisfaction, and positive experience

Required Skills & Qualities
Excellent student-handling and communication skills:
Strong command over English and Hindi (written and spoken)
Extremely patient, calm, and composed personality:
Passionate about helping learners and solving problems
Professional attitude with high levels of dedication and accountability




Comfortable working independently in a remote (work from home) setup:
Ability to manage WhatsApp chats and calls efficiently
Prior experience in customer support, student support, or education support is an advantage
Experience using WhatsApp tools such as WATI/ AiSensyis a plus
Freshers with robust communication skills and a positive attitude are welcome

Work Mode
Work From Office (Thane):
Full-time, long-term role
Requires discipline, consistency, and commitment

What We Offer
Professional and supportive work culture
Opportunity to grow with a rapid-scaling education brand
Meaningful role focused on helping students succeed

Job Types: Full time, Permanent, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:
Cell phone reimbursement
Adaptable schedule

Work Location: In person

📌 Customer Support Executive Thane
🏢 Fluent Academy
📍 Thane