Company Description
BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. BeatRoute currently serves 200+ enterprise brands in 20+ countries, with 100K+ users across India, South Asia, and Africa in 10 industry verticals.

Job Description
BeatRoute is hiring high-agency, problem-solving professionals for the role of Associate Support Engineer (Non-Tech). This is not a conventional support role. We are looking for individuals who take ownership, think clearly under pressure, and are obsessed with solving customer problems end-to-end. You will work at the intersection of customers, product,



and business. This role is designed for
candidates who want to grow into Customer Success, Consulting, and business-facing leadership roles in a fast-scaling SaaS workplace. We are building a world-class, high-performance Support organization. This role is for candidates who can lead from the front, solve complex customer situations independently, and build strong execution discipline within teams.

The Right Candidate Will
● Own customer issues end-to-end no handoffs, no excuses, no loose ends
● Drive accountability and SLA adherence across the support function
● Develop deep product understanding and connect it to real customer use cases
● Communicate solutions clearly to non-technical users without creating confusion
● Handle escalations and high-pressure customer situations with clarity and structure
● Identify recurring customer issues and proactively suggest product/process im

📌 Customer Support Engineer (Bengaluru)
🏢 BeatRoute
📍 Bengaluru